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I am getting this error under dynamic graphs
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ctuna



Joined: 27 Jun 1995
Posts: 525
Location: Santa Cruz Ca

PostPosted: Thu Jul 31, 2014 6:45 pm    Post subject: I am getting this error under dynamic graphs Reply with quote

We're sorry, there was a problem retrieving data for this station (412). Please try again later. It is happening on all the stations I have tried.
It started today about noon and is still going on now a 4:30 . If you go to regular graphs things work OK.
I have tried deleting my cookies and reloading them but the problem persists
Any body else having this problem? I like using the dynamic graphs better
as it gives predicted wind ranges. I suspect one of the reporting services
might be down.
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windward1



Joined: 18 Jun 2000
Posts: 723

PostPosted: Thu Jul 31, 2014 7:23 pm    Post subject: Reply with quote

I have experienced the same problem.
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geohaye



Joined: 03 Apr 2000
Posts: 1361

PostPosted: Thu Jul 31, 2014 7:56 pm    Post subject: Reply with quote

As always, make sure you report bugs directly to the iWindsurf team:
http://help.weatherflow.com/anonymous_requests/new
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ctuna



Joined: 27 Jun 1995
Posts: 525
Location: Santa Cruz Ca

PostPosted: Thu Jul 31, 2014 8:28 pm    Post subject: All I am getting from support is automated responses so far. Reply with quote

All I am getting from support is automated responses so far.
And I have sent them 4 or 5 descriptions of the problem.
sent to WeatherFlow <support@weatherflow.com>
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david



Joined: 19 Aug 1995
Posts: 132
Location: WeatherFlow Staff

PostPosted: Thu Jul 31, 2014 9:51 pm    Post subject: Reply with quote

All looks good from this end. What specific URL is giving you troubles?
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ctuna



Joined: 27 Jun 1995
Posts: 525
Location: Santa Cruz Ca

PostPosted: Thu Jul 31, 2014 10:19 pm    Post subject: I am at the old iwindsurf site Reply with quote

I am at the old iwindsurf site
When I select any site for history and the dynamic graph
It looks like it's going to display then it gives the error message
I indicated. Its still doing it do you want screen captures where do I send them . It seems to do it on all the sites on my normal list of bay area sites.

http://www.iwindsurf.com

Everything works under classic graphs but when you go to dynamic graphs
that's when the error occurs.
Already tried deleting cookies.

http://www.iwindsurf.com/windandwhere.iws?regionID=163&siteID=1427

We're sorry, there was a problem retrieving data for this station (1375). Please try again later. produces this error with a grayed out graph.

All the other bay area sites I normally use are doing the same.
Candlestick , Waddell , San Luis etc etc...
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windward1



Joined: 18 Jun 2000
Posts: 723

PostPosted: Thu Jul 31, 2014 11:41 pm    Post subject: Reply with quote

Mine are coming in fine now.
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ctuna



Joined: 27 Jun 1995
Posts: 525
Location: Santa Cruz Ca

PostPosted: Fri Aug 01, 2014 1:07 am    Post subject: Yes it seems OK now Reply with quote

Yes it seems OK now
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isobars



Joined: 12 Dec 1999
Posts: 14339

PostPosted: Sun Aug 03, 2014 9:31 am    Post subject: Reply with quote

geohaye wrote:
As always, make sure you report bugs directly to the iWindsurf team:
http://help.weatherflow.com/anonymous_requests/new

As far as I can tell, that portal isn't working. After I hit SUBMIT, nothing happens ... not a flicker of recognition. It used to acknowledge transmissions. I don't know whether my repeat messages are piling up at their end or going nowhere.
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geohaye



Joined: 03 Apr 2000
Posts: 1361

PostPosted: Mon Aug 04, 2014 11:37 am    Post subject: Reply with quote

Toward the top of the page the system gives a response that a request # was created. The requests go straight to the iWindsurf customer support team.


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