Exocet WindSUP 10' cracked and taking in water

jingebritsen · Joined: 21 Aug 2002 Posts: 3371

problems on forums are amplified. 2-5% warranty rates on all stuff coming from cobra factory. yet, somehow the perceptions are much exaggerated?

GURGLETROUSERS · Joined: 30 Dec 2009 Posts: 2643

John. Perception is all in marketing nowadays. As an Exocet enthusiast I'm well aware that their two main SUP boards are, performance wise, a cut above the others as you so often point out, and demonstrate.

But, the percentage failure rate of Cobra boards which you quote, is for ALL the boards and brands they produce. The specific issue is the perceived failure rate of the Exocet SUP boards, which APPEARS (from this forum alone) to be somewhat higher than that figure.

You seem to 'have the ear' of Patrice at Exocet since you market his boards. Can you not persuade him to 'beef up' the construction of the two main boards in question, and end the worries of the many prospective buyers? Many seem to want to buy trhem, but seem to hesitate owing to the perceived problem with them.

sailaero · Joined: 24 Jul 2001 Posts: 18

As the North American importer all Exocet warranty boards are run through us. Exocet had some issues with some Wind Sup boards around the Dagger board well. In some cases the laminate was two thin in this area. So far for 2015 I have seen this issue on only one board. It does happen to be the board in this thread. In 2013 and 2014 there were some other boards as well. Our warranty rate on the 11'8 and 10' Wind Sup has been higher then it should be at around 5%. The overall Exocet warranty rate is under 2%. Unfortunately more people report failures then triumphs. We have been importing Exocet since 1999 and overall their quality has been very good. All companies will have issues from time it is how you handle those issues that is most important.
Best Regards
Steve
Gottlieb
Exocet North America

isobars · Joined: 12 Dec 1999 Posts: 20935

beaglebuddy · Joined: 10 Feb 2012 Posts: 1120

Windgood, I wouldn't let these issues so highly dramatized on the forum keep you from buying the board. Exocet seems to be coming thru on warranty claims without exception. So in the unlikely event it does develop a crack you will just get a new board. When this has happened it's a slowly developing crack, not at all likely to suddenly break in half way out to sea.

LUCARO · Joined: 07 Dec 1997 Posts: 661

sailaero · Joined: 24 Jul 2001 Posts: 18

The Kona One boards and the Exocet Wind Sup AST are supposed to be the same construction. We have not had the problem around the dagger board on the Kona so there must be something that is slightly different. Cobra uses the AST construction for many brands. Overall AST has been really solid.

brynkaufman2 · Joined: 10 Sep 2002 Posts: 383 Location: Kailua Oahu

I wanted to let everyone know I received my new WindSUP 10' Bamboo Wood board today. As it ships from FL to HI it takes about a week in shipping, so the replacement was fast and efficient.

I had this new board out today, and it is awesome. I highly recommend it!