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Slingshot Customer Service
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exhibitpro



Joined: 17 Jun 1998
Posts: 38

PostPosted: Fri May 03, 2019 10:16 am    Post subject: Slingshot Customer Service Reply with quote

I wanted to let everyone know about the excellent customer service that I received from Alex at Slingshot. Initial contact with Alex was about questions on a new board. His advice was quick and spot on. Recently I had an issue with one of their products that he didn't really need to take care of but he did. Tony, Jeff, if you monitor this forum you should give Alex a raise, he's the type of people that every business, and customer, can benefit from.
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stringp



Joined: 20 Aug 2000
Posts: 135

PostPosted: Fri May 03, 2019 1:10 pm    Post subject: Reply with quote

How did you contact Alex? If they are monitoring I have a question.
Being lazy and not wanting to rig another sail. Iíve been trying to swap out wings. So, on a 3.7 and an H11. Too much lift in the gusts. Would have needed a 3.2.
Swap out the H11 for an H4. Slog in the lulls. Would have needed a 4.2.
Doesnít seem to be a half meter step down in lift.
How does one manage this?
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dllee



Joined: 03 Jul 2009
Posts: 4486
Location: East Bay

PostPosted: Fri May 03, 2019 2:45 pm    Post subject: Reply with quote

Maybe..more outhaul and downhaul when overpowered?
Less outhaul and downhaul when underpowered?
Mast track more forward when overpowered?
Track back when underpowered?
Add weight? Subtract weight?
Lower boom when overpowered?
Longer harness lines when overpowered?
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atlas.wave55



Joined: 24 Aug 2016
Posts: 97

PostPosted: Sat May 04, 2019 8:47 am    Post subject: Re: Slingshot Customer Service Reply with quote

exhibitpro wrote:
I wanted to let everyone know about the excellent customer service that I received from Alex at Slingshot. Initial contact with Alex was about questions on a new board. His advice was quick and spot on. Recently I had an issue with one of their products that he didn't really need to take care of but he did. Tony, Jeff, if you monitor this forum you should give Alex a raise, he's the type of people that every business, and customer, can benefit from.



You may find this thread a interesting read.
http://www.iwindsurf.com/forums/viewtopic.php?t=33554&sid=71f8498c2bc14ef3465091f319b383fc
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stringp



Joined: 20 Aug 2000
Posts: 135

PostPosted: Mon May 06, 2019 4:18 pm    Post subject: Reply with quote

I was the one who started that thread.
So, you call the rider hotline number and get a recorded messsge. ďIf you know your partyís extension .. yada yada. Back to my original question, how do you talk to a knowledgeable person at Slingshot?
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stringp



Joined: 20 Aug 2000
Posts: 135

PostPosted: Mon May 06, 2019 10:59 pm    Post subject: Reply with quote

Got ahold of Alex.
There are no numbers for lift but in decending order
H11
H2
H4 and H5 tied.
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stringp



Joined: 20 Aug 2000
Posts: 135

PostPosted: Thu May 09, 2019 12:44 pm    Post subject: Reply with quote

Btw the H11 is a joy to ride. Just donít overpower it.
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grantmac017



Joined: 04 Aug 2016
Posts: 792

PostPosted: Sun May 12, 2019 12:19 pm    Post subject: Reply with quote

Given my poor experience with their CS, I'd like to know how you get through to someone.
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swchandler



Joined: 08 Nov 1993
Posts: 9425

PostPosted: Sun May 12, 2019 1:09 pm    Post subject: Reply with quote

http://www.iwindsurf.com/forums/viewtopic.php?t=34059&sid=c0c7c890a64f3077c8538e5475884266
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stringp



Joined: 20 Aug 2000
Posts: 135

PostPosted: Mon May 13, 2019 9:19 am    Post subject: Reply with quote

Just keep dialing the 877 775 4832 until someone answers.

The Infinity 76 is more than a joy to ride. Itís a redefines what is possible.
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